Publications / Reports

Let the Shop Come to You

mCommerce – Becomes a Business

Game-changing smartphone applications in the Consumer Goods and Retail industry are impacting the way consumers shop, communicate, access information, and plan their time. For retailers, at the end of the day, it’s about how and where the consumer decides to spend his money.

Released: November 2011

Read more »

Download File Arthur_D_Little_CGRP_2011_Smartphone_Viewpoint.pdf (.PDF, 844 Kb)

Disruptive Threat or Innovative Opportunity?

Scenarios for Mobile Voice OTT

Many traditional Telcos are complacent that voice OTT is either a niche technology championed by cash strapped challengers unlikely to cause major upset or an opportunity of modest proportion hampered by poor monetization, inferior QoS and challenged business models. Pending choices both in terms of operator responses, regulatory action and monetization efforts among the OTT players themselves, OTT could remain as it has in the past - an innovative breeze only - or develop into a disruptive force. The mobile voice OTT development scenarios under which these options may result in are outlined in this viewpoint. Whichever the scenario, operators must adjust their strategies to a world of OTT presence.

Released: November 2011

Read more »

Download File ADL_OTT_Disruptive_threat_or_innovative_opportunity_v2.pdf (.PDF, 344 Kb)

The Future of Urban Mobility

Towards networked, multimodal cities of 2050

Management consultancy Arthur D. Little’s new global study of urban mobility assesses the mobility maturity and performance of 66 cities worldwide and finds most not just falling well short of best practice but in a state of crisis. Indeed it is not putting it too strongly to say that many cities’ mobility systems are standing on a burning platform and if action is not taken in the very near future they will play a major role in slowing the growth and development of their host nations.

Released: October 2011

Read more »

Download File ADL_Future_of_urban_mobility.pdf (.PDF, 2.6 MB)

WOWing Customer Service Strategies

Key Success Factors to Design and Implement Service Excellence

Excellent customer service is a critical success factor for businesses across all industries. But how many organizations can really claim to be giving fantastic, WOW factor customer service across all customer touch points? Particularly in B2C related business segments involving a high number of customer driven transactions (e.g. Telco, airline, utilities, financial services) customer expectations have grown tremendously over the last decade and most customers are dissatisfied with the service they receive. That’s why companies with a strong brand image for excellence in service, like Apple, O2, Zappos, Virgin or Coca Cola, invest heavily in their service strategy and are thus winning the biggest market share.

Released: October 2011

Download File ADL_2011_WOWing_Customer_Management.pdf (.PDF, 1021 Kb)

Global CAPEX & Maintenance Forecast

Revised Using 2011 Model

Arthur D. Little’s energy practice forecasts growth in Global CAPEX and maintenance spending of 3.8% CAGR from 2011 to 2016 with most of the growth driven by new investments in exploration and production. By 2016 we predict that spending on new-build facilities in selected energy-based industries will increase by 3.8% CAGR, with maintenance spend showing overall growth of 4.1% CAGR to 2016 with most of the growth coming from outside Europe and North America. Our overall global forecast for growth for specific maintenance consumables used in new-build and maintenance suggests a CAGR of 4.2% with the strongest growth coming from the petrochemical and E&P segments and the Middle East, Asian and Latin American markets showing the strongest growth opportunities. In contrast, ADL forecasts that the market for consumable products in Europe and North America will experience relatively weaker growth of 3.1%-3.4% CAGR over the period 2011 to 2016.

Released: October 2011

Download File ADL_Energy_Utilities_2011_Maintenance.pdf (.PDF, 1.3 MB)

China’s Automotive Market

A Bumpy Ride Ahead? – How automotive OEMs can plan for a smoother journey

China has become one of the most important markets in the world for the automotive industry. Multinational companies have identified significant business opportunities but are they fully aware of the challenges and risks associated with the Chinese market? Based on in-depth market insight and a long track record of delivering strategic projects for major automotive companies in China, Arthur D. Little assesses the outlook for the Chinese automotive market and identifies five key topics that should be on the CEO agenda for any international automotive OEM doing business in China.

Released: September 2011

Download File ADL_AMG_2011_Chinas_Automotive_Market.pdf (.PDF, 854 Kb)

Building a New Equilibrium

Measuring Externalities to Demonstrate the Value of Investment in Oil & Gas Projects

Hydrocarbons continue to be the world’s most economical, prevalent and reliable energy source. However global tensions occur when the economic, social and environmental impact of exploration and production activities are combined with market, geopolitical and technical risks. In fact, resource owners, Oil & Gas managers, regulators, investors, environmentalists and communities, frequently find themselves in opposing camps as they debate strategies to safeguard the reliable and sustainable supply of this fundamental resource (In previous analyses1 Arthur D. Little focused on the changing relationship between International Oil Companies (IOCs), National Oil Companies (NOCs) and host countries).

Released: September 2011

Download File ADL_New_Equilibrium.pdf (.PDF, 928 Kb)

Major Transformation in CEE TV Markets

Shake Up Likely to Continue

TV markets in Central and Eastern Europe (CEE) are booming, with strong growth in multichannel households, viewing time and revenues. Fuelled by this rapid growth, the rules of the game are changing and competitive pressure is increasing. With digital terrestrial TV (DTT) and over-the-top TV (OTT) on the horizon, who will be the winner of the ongoing platform competition?

Released: August 2011

Download File ADL_Transformation_in_Europe_TV_markets_01.pdf (.PDF, 329 Kb)

Are Suppliers Poised for a Turnaround?

Arthur D. Little’s 2011 Telecoms Infrastructure Supplier Outlook

After its successful 2008 Telecoms Infrastructure Supplier Outlook, Arthur D. Little has again reviewed the performance of leading telecom suppliers and conducted a global survey of Chief Technology Officers (CTOs) for an update on their perspective on sector developments and challenges ahead. Products and services were reviewed in the same three areas as in the previous report: access network infrastructure, core & transmission network infrastructure, core & transmission network infrastructure and services.

Released: April 2011

Download File ADL_The_Future_for_Telecom_Suppliers_02.pdf (.PDF, 1.1 MB)

Arthur D. Little - Exane BNP Paribas report 2011

Super fast broadband: catch up if you can

This tenth edition of the annual Arthur D. Little-Exane BNP Paribas joint report focuses on the prospects of super fast broadband (fiber and cable) in Europe: Are operators about to announce more capex to deploy wider fiber networks to connect homes across Europe? Who does fiber benefit and who's under pressure? In preparing the report, we have conducted 115 meetings with 94 organisations in the telecoms-media-technology arena as well as local authorties and utilities across 16 countries.

If you are interested in the full report, please contact Isabelle Tisserant

Released: March 2011

Download File ADL_Exane_Super_Fast_Broadband_2011_summary_01.pdf (.PDF, 935 Kb)