Driving After Sales excellence
How to grow profit & market share through high performance After Sales?
In the current automotive market environment, the After Sales sector represents one of the few remaining opportunities to generate substantial operating profits. However, as pointed out in Arthur D. Little’s recent two After Sales Viewpoints, this remaining stronghold of profitability is already under increased competitive threat. Given the structural complexity of After Sales and today’s fast changing business situation - how should an After Sales company know where to focus on?
Released: April 2009
Download File ADL_AMG_Drivinf_after__sales_excellence.pdf (.PDF, 468 Kb)
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