technology innovation management

Technology & innovation management

Select your office

Successfully embarking on the Omnichannel journey

Information about what we as customers want to know, do or get, as well as reviews, comparisons and deals are available via the devices we use at every point throughout the day: that is what “Omnichannel” is about. Find out about the  five key components in building a successful Omnichannel...
Technology & innovation management

CDO versus CIO –a non-zero-sum game

How a fruitful tension can be created from the imminent conflict between CDO and CIO

Digital units – savior of innovation?In recent years digital business units and subsidiaries have been booming across industries to set up organizations for the digital future: the aims of the new units are widespread, from development of new digital business models to building up of digital...
Technology & innovation management, Information management

Digital transformation in developing countries

Promotion and adoption should be the main actions for companies and government

We believe it is a mistake to equate the digital-economy development needs and implications of Latin America (and other developing countries) with those of developed economies. These differences are not only based on the purchasepower gaps that every businessperson is aware of, but also how all...
Public services, Technology & innovation management

How to scale your Agile right

Successfully implementing Agile in large corporations

Being capable to react to change with agility is a key requirement for all companies onboarding digital business models or digital products and processes. It is becoming even more of a necessity to compete. Yet large and grown companies, in particular, see many challenges with the necessary balance...
Technology & innovation management, Information management

Dynamic innovation strategy

How to develop a strategy for innovation in the fast- moving digital world

Having a clear strategy for innovation seems like an obvious priority for any large company. However, the classical “top-down” analytical approach, which starts with business objectives and cascades down perfectly through to a series of narrowly defined innovation projects, is seen by many as too...
Strategy, Organization & transformation, Technology & innovation management

ICT security in the digital transformation era

Do organizations need digital security strategies?

The rise of digital transformation and cyberspace, as a result of the Internet of Things (IoT) and Industry 4.0 spreading, will increase the risk of cyber-attacks. Public and private organizations need to define strategies, organizations, processes and how to manage the information capable of...
Technology & innovation management

The digital (r)evolution of data models

From a product-centric data model towards a “connected” and true customer orientation

Across industries the digitalization changes the way how real world is represented in company data structures. Product or channel orientation is being replaced by customer centricity:Truly customer centric data view of relevant data objects (One customer withan individual service portfolio of many...
Technology & innovation management, Digital company transformation

Using agile approaches for breakthrough product innovation

Companies expect their share of revenue from breakthrough, as opposed to incremental, innovation to double over the next five years, yet 88% of business leaders are dissatisfied with their current performances in this area. How can they improve? This article looks at how adopting agile alongside...
Technology & innovation management

Ecosystem innovation

While companies have embraced the opportunities offered by the concept of open innovation over the past 20 years, the overriding need for agility and responsiveness means this is no longer adequate to meet future challenges. In this article, the authors explain why companies need to focus on hyper-...
Technology & innovation management

Developing a customer experience

Excellent customer experience need not be elusive

Excellent customer experience (CEX) remains elusive. Companies struggle with CEX due to lack of clear accountability at board level, or because they do not challenge their assumptions about what they think customers really want, or how they really feel about the service or product being offered....
Marketing & sales, Technology & innovation management