Financial services

Bold choices ahead – transforming banks to win

Banks should become the economic lever corporations and consumers need to survive the pandemic

Beyond cost efficiencies in shared service centers

Alternative focus to maximize shared service center value generation

> 80 %
% of customers interacting through digital channels of financial institutions
46 B$
Value of fintech investments worldwide by 2020 (billion USD)
10 %
% of gross-margin contribution due to the migration of 20% of transactions to digital channels